Book Description THE MCGRAW-HILL PROFESSIONAL EDUCATION SERIES These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers A results-focused guidebook for recognizing and resolving озжлз 24 often-fatal customer objections, and then moving to the close.  Neighbo2003 г ISBN 0071417508.